At DSPTone, we are committed to protecting the privacy of our users and customers. This Privacy Policy explains how DSPTone (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website dsptone.com, use our audio plugins (VST3, AU, AAX), or interact with us through third-party platforms like Audioloom partners.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We may collect personal and non-personal information about you in various ways:

• Information You Provide to Us:
  • Account Information: When you purchase plugins directly from us, register an account on our website, or interact with us through support, you may provide us with your name, email address, billing address information for processing payments.
  • Communications: If you contact us via email, support forms, or other communication channels, we may collect the content of those communications.
  • Feedback/Surveys: Information you provide when participating in surveys, feedback forms, or promotions.
• Information Collected Automatically:
  • Usage Data: When you visit our website, we may automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
  • Plugin Usage Data: Limited, anonymized data related to the activation and usage of our plugins may be collected to ensure licensing validity and to help us understand general usage patterns for product improvement. This typically does not include personally identifiable information or content processed by the plugins.
• Information from Third Parties (e.g., Audioloom):
  • When you purchase DSPTone plugins through Audioloom, Audioloom processes your order and payment. We may receive limited information from Audioloom necessary for us to fulfill your license, provide support, and understand sales performance. This typically includes your user ID, email address (if allowed by Audioloom and necessary for licensing/support), and details of the purchased products. Audioloom’s privacy policy will govern their collection and use of your data.
  • We may use the information we collect from you when you register, make purchase, sign up for email newsletters, active in a survey, marketing communications, surfing website, or write to support.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: To deliver the plugins you purchase, manage your licenses, and operate our website.
• To Process Transactions: To process your payments and fulfill your orders.
• To Communicate with You: To send you transactional emails (e.g., purchase confirmations, license keys), respond to your inquiries, provide customer support, and send you important updates or announcements.
• For Marketing and Promotional Purposes: To send you newsletters, promotional materials, and information about new products, features, or offers that may be of interest to you, if you have opted in to receive such communications. You can opt-out at any time.
• To Improve Our Products and Services: To understand how our plugins and website are used, analyze trends, and develop new features, products, and enhancements.
• To Ensure Security and Prevent Fraud: To protect our services, systems, and users from fraud and other malicious activities.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, email delivery, customer support, and analytics. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• With Audioloom (as a Partner): As a partner developer, when you purchase our plugins through Audioloom, certain transaction and licensing information is shared between us and Audioloom to facilitate the sale, licensing, and support of the products. This sharing is governed by our agreement with Audioloom and their respective privacy policy.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• To Protect Our Rights: We may disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and that of our affiliates, you, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to Be Forgotten”): You have the right to request that we delete your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

6. Security of Your Information

We use appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us, including Audioloom. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our services are not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. CCPA Privacy Rights
(Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.

11. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?
DSPTone uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Storing the contents of your shopping cart

What types of cookies do we use?
There are a number of different types of cookies; however, our website uses:

• Functionality – DSPTone uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. Only first-party cookies are used.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

12. CAN-SPAM Act Compliance

DSPTone complies with the requirements of the CAN-SPAM Act, which regulates commercial email communications and provides recipients with the right to opt out of future emails.

We collect email addresses for the following purposes:

• To respond to inquiries, questions, and support requests
• To process orders and provide updates related to purchases
• To deliver information related to our products and services
• To send marketing or promotional emails to our mailing list, including communications following an initial transaction

In accordance with the CAN-SPAM Act, we agree to:

• Not use false or misleading email headers or subject lines
• Clearly identify promotional messages where applicable
• Include a valid physical business address in our emails
• Ensure any third-party email marketing services we use comply with CAN-SPAM requirements
• Honor unsubscribe and opt-out requests promptly
• Provide a clear and easy way to unsubscribe from future emails via a link included in every message

You may unsubscribe from our mailing list at any time by following the instructions provided at the bottom of each email.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected]

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